Privacy Policy — How asc365 Protects Your Personal Data

1.Who We Are and How to Contact Us

asc365 is an online casino and sports betting platform operating at asc365.ws and primarily serving players located in Bangladesh. For all privacy-related inquiries, requests, or concerns, you may contact our Data Privacy team using the following details:

Email: [email protected] (plain text — not a clickable link). Our privacy team aims to respond to all data-related requests within 14 calendar days of receipt. Please include "Privacy Request" in the subject line of your communication so that your message is directed to the appropriate team member promptly.

2.What Personal Data We Collect

asc365 collects personal data in several ways — directly from you when you register or interact with the Platform, automatically through your use of the site, and in some cases from third-party sources for verification purposes. The categories of personal data we collect include:

• Identity Data: Your full legal name, date of birth, gender, and National ID Card (NID) or passport number, collected during the registration and KYC verification process.
• Contact Data: Your mobile phone number, email address, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Financial Data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account references, transaction amounts, deposit and withdrawal history, and account balance information. We do not store full payment credentials such as bKash PINs or bank passwords.
• Account Data: Your chosen username, encrypted password, account preferences, bonus participation history, wagering records, game play history, and betting activity.
• Technical Data: IP address, browser type and version, device type and operating system, time zone, session duration, pages visited, and referral source.
• Communications Data: Records of your correspondence with asc365 support, including live chat transcripts, emails, and any feedback or complaints you submit.
• Verification Documents: Copies of government-issued identity documents, address proof, and payment method confirmation provided during KYC verification.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data. If such information is incidentally disclosed to us, we will delete it promptly.

3.How We Use Your Personal Data

asc365 uses your personal data strictly for legitimate purposes related to the operation of the Platform and the delivery of our Services. The table below summarises the primary purposes for which we process your data and the lawful basis for doing so:

We will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

4.Cookies and Tracking Technologies

asc365 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by your browser when you visit our site. We use the following categories of cookies:

• Strictly Necessary Cookies: These are essential for the Platform to function. They enable core features such as maintaining your login session, processing transactions, and ensuring Platform security. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies help us understand how visitors use the asc365 platform — for example, which pages are visited most frequently, where users navigate from, and how long sessions last. This data is aggregated and anonymised, and is used solely to improve the Platform.
• Functional Cookies: These cookies remember your preferences, such as your preferred language setting or game lobby configuration, to provide a more personalised experience when you return to the Platform.
• Marketing Cookies: With your consent, we may use cookies to deliver relevant promotional content and track the effectiveness of our marketing campaigns. You may withdraw your consent for marketing cookies at any time via your browser settings.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the asc365 Platform and your ability to access some features. For more information on managing cookies in your specific browser, consult your browser's help documentation.

5.How We Share Your Personal Data

asc365 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

• Payment Processors: We share necessary financial data with mobile payment providers such as bKash, Nagad, Rocket, and Upay, as well as banking partners including Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Services: We may engage third-party KYC and identity verification providers to assist with confirming the identity and age of registered players. These providers are contractually bound to use your data exclusively for verification purposes.
• Game and Technology Providers: Our platform features games and live casino products provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a session token or pseudonymous player ID) necessary to deliver their games. They do not receive your full personal profile.
• Legal and Regulatory Authorities: We may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh or other jurisdictions where we operate, where such disclosure is required by law or in response to a valid legal process.
• Fraud Prevention Partners: We may share data with industry fraud prevention and anti-money laundering services to protect the integrity of the Platform and the safety of all players.
• Professional Advisers: We may share data with our legal, financial, or security advisers where necessary, subject to strict confidentiality obligations.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures to protect that data and are prohibited from using it for any purpose beyond the scope of their contractual engagement with asc365.

6.Data Retention

asc365 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our standard data retention periods are as follows:

• Account Data: Retained for the duration of your active account plus a period of 5 years following account closure, to comply with anti-money laundering and fraud prevention obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping requirements.
• KYC Verification Documents: Retained for the duration of your account relationship and for 5 years after account closure.
• Support Communications: Retained for 3 years from the date of your last interaction with our support team.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever is earlier.
• Technical and Log Data: Typically retained for 12 months, after which it is anonymised or deleted.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

7.Your Privacy Rights

As a user of the asc365 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] (plain text — not a clickable link):

• Right of Access: You may request a copy of the personal data that asc365 holds about you. We will provide this information within 14 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that this right may be limited where we are required by law to retain certain records (for example, financial transaction history).
• Right to Restriction of Processing: You may request that we temporarily restrict the processing of your personal data while a rectification or objection request is being assessed.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the lawful basis for processing. You may also withdraw your consent to marketing communications at any time.
• Right to Withdraw Consent: Where we process your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

We will assess all requests in good faith and respond within 14 days. In complex cases, we may require up to 30 days and will notify you accordingly. We may need to verify your identity before processing a data rights request to ensure your data is not disclosed to unauthorised parties.

8.Data Security Measures

asc365 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• Industry-standard SSL (Secure Socket Layer) encryption for all data transmitted between your device and the asc365 platform.
• Encrypted storage of passwords — we never store passwords in plain text. Passwords are hashed using strong cryptographic algorithms before storage.
• Role-based access controls ensuring that only authorised asc365 personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure.
• Firewalls, intrusion detection systems, and real-time monitoring for suspicious activity.
• Strict data breach response procedures — in the event of a confirmed personal data breach that poses a risk to your rights and freedoms, asc365 will notify affected users promptly.

While asc365 takes all reasonable precautions to safeguard your data, no internet-based system is entirely immune from security risks. You are encouraged to use a strong, unique password for your asc365 account and to log out after each session, particularly on shared or public devices.

9.Children's Privacy

The asc365 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to asc365 without your consent, please contact us immediately at [email protected] (plain text — not a clickable link). We will investigate the matter promptly and, if confirmed, will delete all personal data associated with the minor's account and close that account without delay. Our age verification processes are designed to identify and prevent underage access to the Platform.

10.Links to Third-Party Services

The asc365 platform may reference third-party payment providers (such as bKash, Nagad, and Rocket) and game technology partners in the context of using our Services. These third parties operate their own privacy policies and data practices, which are entirely independent of asc365. We encourage you to review the privacy policies of any third-party service you use in connection with your asc365 account. asc365 is not responsible for the privacy practices of any third party and cannot be held liable for how they handle your personal data outside of the scope of our contractual agreements with them.

11.Changes to This Privacy Policy

asc365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users by displaying a prominent notice on the Platform or by sending a notification to the email address associated with your account. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the asc365 platform following the posting of any changes constitutes your acceptance of the revised Policy.

12.Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please reach out to our support team. We are available around the clock, every day of the year — including during Eid, Pohela Boishakh, Independence Day (March 26), and Victory Day (December 16).

Privacy contact email: [email protected] (plain text — not a clickable link). Please include "Privacy" in your message subject so we can direct your inquiry to the right team. We are committed to handling all privacy matters transparently, fairly, and in a timely manner.